Registration Information
Ways to Register
Registration forms must be signed to enable us to process the registration. A legal guardian must sign for individuals younger than 18 years old.
Online Registration at heparks.org
Access online registration via a personal computer or a mobile device. Contact our office if you need to establish an online username and password. Click on Registration and sign in. User name: your phone number (no dashes or spaces). Password: your household number. *User Name and Password can be changed to whatever you choose. For assistance call 847-885-7500
Drop-Off Registration
Pick up registration form at Triphahn or Willow during facility hours. Fill out the registration form completely and staple your payment to the form. After facility hours, place form with payment in drop box located on the west wall of the entrance outside of Triphahn Center.
Walk-In Registration
Processed at Triphahn, Willow and The Club at Prairie Stone. Walk-in registrations will be processed while individuals wait and immediate confirmation of enrollment with a receipt will be issued. Walk-in registration receipts will not be mailed.
Mail-In Registration
Pick up registration form. Fill out the form completely. Sign registration form. Include payment (no cash). Mail to:
Hoffman Estates Park District
1685 West Higgins Road
Hoffman Estates, IL 60169.
Military Discount
Active duty, active reserve, veterans, retired military, police or fire personnel and their immediate household family members, are eligible for a 10% discount on program registrations and memberships. Proof of service form must be provided at the time of registration. Discount is not available online.
Customer Service Pledge
Our satisfaction guarantee is our promise to provide quality parks, facilities, recreation programs and leisure services that meet the expectations of our customers. If you are not satisfied with any recreational program HE Parks provides due to the quality of instruction, the child’s inability to adapt emotionally to the class, or the inappropriate skill level for the registered participant, a full refund will be processed. To determine that a class does not meet their satisfaction, participants must attend the first two class sessions, but request a refund and fill out all appropriate paperwork before the third class meeting. No processing fee will apply to refunds issued under the Satisfaction Guarantee Policy. If you are not satisfied, we would appreciate your comments, suggestions, or ideas for improvement. Please look for our customer comment cards at all district facilities. We appreciate hearing your positive comments, as well as your suggestions for improvement. Contact us!
Cancellations Policy
HE Parks reserves the right to cancel classes due to insufficient registration or causes beyond its control. If a class is canceled, we will make every effort to contact you by email. In cases of extreme weather, cancellations will be posted at our information hotline at 847-285-5508 x1. Please call this number for weather-related cancellations. Check our Weather Updates page or get weather-related notices on your phone with our mobile app.
Weather Updates
Check our Weather Updates page.
Transfer Policy
Transfers from one class to another, when space permits, can be made in person at Triphahn, Willow or The Club by completing our form Request For Transfer Credit/Refund.
Refund Policy
In order to receive a refund, our office must receive your Request For Refund form at least 24 business hours in advance of the program start date. There is $5 administration & processing fee for refund requests. After the start of class, all refund requests will be reviewed and pro-rated refunds will be issued if applicable. Full refunds will not be issued, except as outlined in the Satisfaction Guarantee Policy. A household credit will be issued for any refund under $10. Preschool, camps, league deposits, trip or membership payments are considered separately. Please call 847-885-7500 for specific policies. Refund request forms may be completed online or at Triphahn, Willow or The Club. Please allow up to 1 week for processing.
Email Communication
By providing your email address during registration, you give permission to the HE Parks to send email to that address regarding events and programs. If you decide not to receive email, you can unsubscribe at any time using the link in the email. Review our Privacy Policy.
Errors and Omissions
The Hoffman Estates Park District staff has made every effort to prepare our marketing material as accurately as possible, however, errors can occur. Circumstances may require that adjustments be made to programs, fees, schedules, etc. The park district reserves the right to make any such adjustments. The Hoffman Estates Park District apologizes for any inconvenience these errors may cause.
