Americans with Disabilities Act
The Hoffman Estates Park District complies with the Americans with Disabilities Act (ADA), which prohibits discrimination in the provision of programs, services or activities to individuals with disabilities. We invite any residents with a special need to contact our staff upon registration, so that a smooth inclusion may occur. If you have questions about the park district’s policy regarding ADA, or believe you have been unfairly discriminated against in the provision of programs, services, or activities of the Hoffman Estates Park District, please contact Kyle Wozny, at 847-285-5464 . For the deaf or hearing impaired, call the Illinois Relay Center operator at Dial 7-1-1 or 800-526-0844. Visit illinoisrelay711.com for more information.
The Hoffman Estates Park District has adopted an internal complaint procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by the ADA regulation regarding service and facility access for people with disabilities. No otherwise qualified person with a disability shall, solely by reason of disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination in Hoffman Estates Park District or its affiliates programs or activities.
Complaints should be addressed to: Dustin Hugen, ADA Compliance Officer, at the Hoffman Estates Park District 1685 W. Higgins Road Hoffman Estates Illinois, 60169, 847-285-5465 .
- A complaint should be filed in writing, contain the name and address of the complainant, and describe the nature and the date of the problem with regard to recreation access and inclusion. The complaint must be signed by the complainant or by someone legally authorized to do so on his or her behalf.
- A complaint should be submitted to HE Parks within 30 calendar days after the complainant becomes aware of the situation at issue, so that HE Parks may take prompt steps to investigate.
- The ADA Compliance Officer, and/or other appropriate District representative(s) appointed by the Compliance officer, will meet with the complainant no later than 10 days after receipt of the complaint. An investigation, if needed or if appropriate, may follow the meeting. The investigation shall be conducted by the ADA Compliance Officer and/or other appropriate District representative(s). appointed by the Compliance office. A letter or email acknowledging the complaint, which includes a description of the resolution to the complaint, if any, shall be issued by the ADA Compliance Officer as soon as is possible, but no later than 30 days after its filing. A copy shall be provided to the complainant at the time of issue.
- The ADA Compliance Officer Coordinator shall maintain the files and records relating to the complaints filed.
- The right of a person to file a complaint under this procedure shall not affect the complainant’s right to pursue other remedies such as filing of a complaint with the Department of Justice or other federal agencies with jurisdiction.
